Política de envío

# Return & Refund Policy

At Zentro, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items under the terms below.

## Returns

You may return your item within 14 days of receiving your order.

To be eligible for a return, the item must:

* Be unused and in its original condition.

* Be returned in its original packaging whenever possible.

* Include all accessories, manuals, and accompanying materials.

## How to Request a Return

To initiate a return, please contact our customer support team and provide your order number.

Email: [support@zentrostore.com](mailto:support@zentrostore.com)

Once your return request has been approved, we will provide instructions for returning the item.

## Refunds

After we receive and inspect the returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days.

## Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

## Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photos of the issue. We will work quickly to resolve the problem.

## Contact Us

Zentro

Email: [support@zentrostore.com](mailto:support@zentrostore.com)

If you have any questions regarding returns, refunds, or your order, please contact us and we will be happy to assist you.